Frequently Asked Questions

Your order will be shipped the following day after you place the order. As long as you ordered during our working days which are Mondays - Fridays.

If you happen to order during weekends, we'll ship it the following business day.

Yes! We will send you an email as soon as your order is placed summarizing all the details.

Yes, as long as we haven't shipped it out yet. 

No. Items such as the lash adhesive, brow pencils, and the brow pomade are considered cosmetics thus, returning them will be considered as unhygienic. Buy on your own risk. 

We understand that sometimes items arrived damaged to your doorsteps, but we do ask for a video of the packaging when you open it the first time, and send that video to us if the product/s is damaged and we will refund you right away, and you may keep the item. 

We accept all major credit cards from any country.

Depends on where you are. We do ship within the USA. 

We ship via USPS as of the moment. 

Standard Shipping - 5 - 7 days. 

Expedite/Overnight Shipping - 1-2 days.